Fact Sheet (2020)

Agency Customer Profile

  • 50,689 people benefitted from CAA services

  • 23,824 households benefitted from CAA services

 

NOI provided service to over 12.1% of entire Service Area Population. This means that 1 in 8 people in our 27 town region were touched by NOI services.

Top 5 Towns Served in NOI Service area by percentage of Total Population Served:

  • Waterbury – 38.6%

  • Meriden – 22.9%

  • Torrington – 10.3%

  • Winchester – 7.5%

  • Naugatuck– 5%

 

Demographic Breakdown for NOI Customers:

  • 46% Caucasian;

  • 37% - Hispanic;

  • 14% African American

Household Breakdown

  • 41.7% of Households had at least 1 adult working

  • 30% of Households were supported by Social Security Income

This means that only 1 out of every 4 households receiving services from NOI has no adults working (where adults are able to work)

Outcome Highlights by Service Category

Employment and Training

  • 212 Individuals prepared to go back to work with job assistance including job coaching, resume development, and job referrals.

  • 32 people obtained employment or self-employment

Financial Literacy and Asset Development

  • $672,510 in earned income, and child tax credits obtained by customers receiving tax preparation services

  • 74 people increased their savings through opening and/or maintaining IDA accounts  

  • 4 people assisted in purchasing their 1st home and received matched savings in addition to homebuyer education and counseling

Early Childhood Programs

  • 321 children demonstrated skills for school readiness

  • 85 preschool age children achieving at basic grade level and are prepared for kindergarten

Housing and Shelter Services

  • 282 households experiencing homelessness obtain safe temporary shelter

  • 534 households obtained/maintained safe, affordable housing

Energy Assistance and Weatherization

  • 19,080 households avoided heat utility termination through LIHEAP energy assistance

  • 1,050 households decreased their energy usage due to weatherization services

Nutrition Services

  • 18,835 obtain food assistance services

  • 748,872 meals served

Health and Counseling

  • 121 Adults receive substance abuse screenings

  • 115 Adults receive mental health counseling