Client Bill of Rights

Participants in programs at New Opportunities have the right:

• To be treated with respect, dignity, consideration and compassion.
• To receive services free of discrimination on the basis of race, color, gender, ethnicity, national origin, religion, sexual orientation, and physical or mental ability.
• To participate in creating a plan in relation to your program or service received.
• To be informed about services or options available to you.
• To withdraw your voluntary consent to participate in your program(s) with the understanding that you will no longer be eligible for our services.
• To have your medical records and case management record treated confidentially.
• To have information released only in the following circumstances: (a) When you sign a written release of information; (b) When there is a medical emergency; (c) When a clear and immediate danger to you or another is present; (d) When ordered by a Court of Law.
• To file a grievance about services you are receiving or denial of services.
• To not be subject to physical, sexual, verbal or emotional abuse, including threats.
• To treat the staff of the agency with respect and courtesy.
• To let their case manager know their needs and concerns.
• To provide accurate required documentation for any given program to the best of their ability.
• To stay in communication with their case manager and inform him or her of changes in address, phone number or any other relevant information.
• To respond to the case manager's letters or phone calls to the best of their ability.
• Not to subject agency case managers, staff or other clients to any physical, verbal, sexual or emotional threats or abuse.